Our usual troubleshooting steps are to delete the three below:
1. Quit the Personify application
2. Delete the Personify360 folder:
C:\Users\username\AppData\Roaming\Personify Inc
3. Delete the PersonifyHistory.xml file:
C:\Users\username\AppData\Local\Temp
4. Delete the dotnetbrowser-chromium folder:
C:\Users\username\AppData\Local\Temp