Unapplied Receipts

The unapplied receipts tab on the customer financial analysis screen shows any unapplied receipts for the customer.  Check the Show Unapplied Receipts with Balance box to limit the display to only show those unapplied receipts with an outstanding balance.

Transferring a Credit Balance or Unapplied Receipt

When a receipt transfer is completed, the transferred receipt is applied to the open order in the Order Entry screen and applied to each order line.  The transferred receipt is applied against the first order line with a balance due and then to each next line with a balance due until the credit is completely distributed or depleted.  Any leftover credit balance is left on the original order or unapplied.

The following business rules apply when transferring receipts:

• Only posted receipts can be transferred
• Deferred receipts cannot be transferred
• UARs cannot be transferred to mirrored orders
• Receipt transfers can only be completed from and to orders within the same organization unit.

The Short Pay code could affect the receipt transfer.  For example, if a credit balance is applied to an order where the Short Pay code is “Adjust,” then applying a transferred credit balance amount may cause the balance to automatically adjust (based on the minimum and maximum adjusted price definition.)  You could not transfer an additional credit balance to the order or pay an additional amount to pay the order in full because the order line will be adjusted before transferring the next credit amount.

Also, if the order to which the credit balance receipt is being transferred has a Short Pay set to “Reject,” the application of transferred credit balance receipts will not activate order lines until the order line balance reaches $0.  If the order line balance is greater than $0, the order line status remains “Proforma” until a sufficient amount is paid or until the line is canceled.

Note:  The AOA only uses Proforma orders for provisional membership lines.

To transfer a credit balance on an order:

1.    Access the Customer Credit Balance Transfer screen by opening the order in the Order History window (ORD001) screen.  This is accessible from the CRM360® screen or the home page of Personify360®.  Click the Step 3: Payment Information tab to access the payment screen.

Note:  If a batch is not open, you are prompted to open a Direct Posting or Deferred Posting batch.  Click Yes and select the appropriate batch.  If a batch is not available, you must create a new batch.

2.    Click the Transfer Credit Balance button.  This button is only enabled if the order has an unapplied receipt or credit balance.

3.    Review the Order to be Paid information.

4.    Select the appropriate pending unapplied receipts/credit balances to be transferred to apply to the order in the above section.  The Amount to be Transferred will calculate automatically.

Note:  An order balance must exist for the credit balance to be transferred, and unapplied receipt transfers do not work on mirrored orders.

5.    Click the Apply to Order button to save and close the window.