Customer Status Business Rules

Customer Status Business Rules

Activity Type

Description

Criteria/Rule

New Orders

Ship-to customer placing an order, bill-to customer on an order, or pay to customer on an order.

Selected customer must not be deceased or duplicate.

Renewed Orders

Ship-to customer on a renewal order and bill-to customer on a renewal order.

Ship-to customer must not be deceased or duplicate and bill-to customer must not be deceased or duplicate.

Committee

Customer is assigned to a committee, customer is nominated for a committee, and customer is “represented by” a committee member.

Selected customer must be active.

Contact Tracking

Contact tracking record is created for a customer, customer is selected as the “Person Contacted” on a contact tracking record.

Selected customer must not be deceased or duplicate.

Customer Address

A new address is being created for Customer A, who selects Customer B in the address screen to link to Customer B’s address.

Customer A and B must not be deceased or duplicate.

Customer Links

Customer is selected as the primary employer of another customer, customer is selected as the primary contact of another customer, and customer is selected as the “Related To” customer in other relationships.

Selected customers must be active.

 

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