Password
Updating Password
By default, the password is the individual’s last name. For
example, the password for Linda Campbell would be Campbell. The case and
punctuation is the same, with the exception of an apostrophe. For instance,
O’Malley would be Omally.
1.
To update an individual’s password, click on the hyperlink next to the Web
Credentials.
2.
Check mark the box next to New Password. Password requirements
are in place for the user’s security.
3.
Update the password to be the individual’s last name exactly how it is
spelled in Personify. (i.e. if the last name is Campbell, update the password
to be Campbell.)
(Note: If the individual has an
apostrophe in their name, omit the apostrophe when creating the password. For
example, if the individual’s last name is O’Brian, update the password to be
OBrian.)
4. After entering
the new password, use the Tab key to enter and confirm the password field.
5. Click on the Submit
button to save the change.
Important!
Once the password has been updated
to the individual’s last name from the Personify application, it is important
to explain to the user that we recommend that they update their password online
upon logging in for security reasons. If the user needs ASSISTANCE, walk the
user through the online password reset steps in Account Settings.