A return is different from a cancellation because with a
return users can select whether you want to trigger restocking fees.
Note: Products have to be notated
as “Returnable” to allow for this process. If the box is checked, then the
product can be returned using the following steps.
Below are a few rules and scenarios regarding the types of
inventory product returns.
Notes:
1.
To return an item, from the Order Entry screen right-mouse click on the
line and select Return. The Cancellation & Refund Control screen
will appear, but only with the functionality to return an item.
2. Update the Quantity
to be returned
3. Select the Return
Reason.
4. Enter any Return
Comments.
5. Update the Shipping
and Cancellation (if needed) fields.
6. Update the Refund
Amount.
7. Update any Warehouse
Info as needed.
8. Click Process
to save any changes.
Note: To return an item for credit,
the Refund Amount to $0.00
Changes will occur to the orders lines based upon
selections.