Writing off a Balance
When writing off a balance, users can write off all or part of the line-item’s balance. A write-off is used for an order in which receiving payment is impossible or unlikely. This screen eliminates credit and debit balances on orders that are not collectable or when the balance is too small to warrant further action. If necessary, users can write-off a credit balance in AR. Write-offs must be performed at the line level instead of the order level.
Note: When writing off the main AOA Dues line, affiliates MUST write off an equal percentage off their own dues line.
The Order Financial Analysis screen will display; click on the Write-off/Waiver button. The Write-off/Waiver screen will appear to work on adjusting the balance.
From the Order Information section, notate the correct line in the upper right hand corner. Verify the correct order line is selected.
Using either the Calculation Method or Write-off Amount, enter the percentage/amount in the corresponding field. This figure must be entered in either a negative number to decrease the balance or positive number to increase the balance. (Note: Positive Write-off/Waivers [Write-on] would be used to counter any write-offs such as short pays, or previous waivers.)
A Write-off/Waiver Reason Code must be selected as well.
Enter any Comments regarding the Write-off/Waiver transaction in the comments field. Click Write-off to save the transaction.
For additional line Write-off/Waivers, change the line number under Order Information.
