AOALCK100 Stop Points and Manual Corrections
Name Mismatch Report:
First, review the
AOALCK100_Name_Mismatch report and see if there are any problems with name
mismatches.
No Order to Apply Payment:
This error means that the ID
number on the batch spreadsheet was found in Personify; however, there is no
order to place payment. This can be a name mismatch or a missing order.
Finding the Constituent (Name Mismatch)
1. Locate the
customer on the Lockbox Batch Spreadsheet based upon the bank sequence. Find
the constituent’s name and click on the Payor hyperlink.
2. Search for the
name in Personify to see if there is a constituent that will match.
3. Click on the Order
Number hyperlink and enter the Payor’s Ship to ID into the field and
search for an order. Notate the line number and double click on the order
line.
The order line will automatically populate and then add the
Line Number in the second box, highlighted below.
4. Checkmark the
line item and click on the Validate Transactions from screen tasks to
save the line item correction.
Adding the Order (Missing Order)
1. Verify the Payor
and click on the order entry screen. From here, add the order you wish to
apply payment to and save the order.
2. Once the order
has been added we can then add the order number and the line number you wish to
post payment.
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Customer Does Not Exist:
This error means that the ID number on the batch spreadsheet was not found in
the Personify. This could be because they are not entered, or the affiliate
has given the wrong ID number.
Searching for the Constituent
1. Locate the
customer on the Lockbox Batch Spreadsheet based upon the bank sequence. Find
the constituent’s name and click on the Payor hyperlink.
2. Search for the
name in Personify to see if there is a constituent that will match.
3. Click on the
Order Number hyperlink and enter the Payor’s Ship to ID into the field and
search for an order. Notate the line number and double click on the order
line.
4. The order line
will automatically populate and then add the Line Number in the second box,
highlighted below.
5. Checkmark the
line item and click on the Validate Transactions from screen tasks to
save the line item correction.