Reversing a Write-Off
The system will automatically reverse a write-off
considering the following conditions:
- If a balance is written off (write-off is
against the AR account), and the customer subsequently pays for the order,
the system will automatically reverse the write-off. This will happen
whether or not there is an application of a receipt or the transfer of a
receipt from a different order.
- If the product is returned, then any write-offs
for that line item will be reversed.
- If a meeting registration is cancelled,
write-offs will be automatically reversed.
- If there is a full refund and there was a
tolerance write-off, that write-off will be reversed.
- If an unapplied receipt is written off and the
customer wants to apply it to a new order, the system reverses the
write-off of the original receipt.
- If a line total is reduced and payment exceeds
the line total amount, the write-off will be reversed.