Short Pay Write Offs
When the overpayment amount is applied to an order line that
has one or more write-off transactions, then the write-off transaction(s) will
be reversed up to the amount of the overpayment. If there is still an
overpayment amount remaining, then the remaining overpayment amount will be
applied to the next order line that has a write-off transaction(s) not created
from the Advanced Adjustment screen, and the write-off transaction(s) will be
reversed up to either the amount of the overpayment or the amount of the
write-off, whichever is less? If there is still an overpayment amount
remaining after all, order lines have been reversed, then it will be applied to
the first order line
Users can access the Balance Write-off screen from the
following locations:
Order Financial Analysis screen
- Order Analysis tab
Customer Financial Analysis screen
- Order and Transaction Analysis tab
- Unapplied Receipt tab
The Order Financial Analysis screen will display; click on
the Write-off/Waiver button. The Write-off/Waiver screen will appear to
work on adjusting the balance.
From the Order Information section, notate the correct line
in the upper right hand corner. Verify the correct order line is selected.
Using either the Calculation Method or Write-off
Amount, enter the percentage/amount in the corresponding field. This
figure must be entered in either a negative number to decrease the balance or
positive number to increase the balance. (Note: Positive Write-off/Waivers
[Write-on] would be used to counter any write-offs such as short pays, or
previous waivers.)
A Write-off/Waiver Reason Code must be selected as
well.
Enter any Comments regarding the Write-off/Waiver
transaction in the comments field. Click Write-off to save the
transaction.
For additional line Write-off/Waivers, change the line
number under Order Information.
