Writing off a Balance
The Balance Write-off screen is used to write off a balance
from an order line item. Users can write off all or part of the line item’s
balance. A write-off is used for an order in which receiving payment is
impossible or unlikely. This screen eliminates credit and debit balances on
orders that are not collectable or when the balance is too small to warrant
further action. If necessary, users can write-off a credit balance in AR.
Write-offs must be performed at the line level instead of the order level.
When a receipt is applied to an order (either by a payment,
a receipt transfer, or lockbox distribution) after the receipt has been
distributed to all order lines to pay off the current balance of each order
line (following the rules of receipt distribution based on payment priority),
if there is any overpayment amount remaining, then the overpayment amount will
be applied to the first order line that has write-off transaction(s) where the
write-off was not created from the Advanced Adjustment screen.