Unable to open CRM360 records

If the issue seems to be isolated to one machine, please do the following:

1. Please delete the following folders/files from the user’s machine:
   • Personify360 Folder - This can be found in the appdata roaming directory.
     • Example File Path: C:\Users\username\AppData\Roaming\Personify Inc
   • PersonifyHistory.xml file - This can be found in the temp directory.
     • Example File Path: C:\Users\username\AppData\Local\Temp
2. Once you have deleted these files from the local machine please have the user restart Personify and let us know if they are still experiencing this issue.

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