Using a database system such as Personify duplicate records are inevitable. No matter the source, duplicate records in Personify can be merged. We ask that you report these records to us so we can analyze the pair, prep the records for the merge process, and finalize the merge in Personify.
When requesting the merging of two records, please provide the following:
- BOTH or ALL of the ID numbers in Personify which are duplicates
- Indicate the ID number you wish to keep (Typically the AOA will keep the lower id number if possible to retain membership dues history.)
- Provide the cause (if known) of the duplicate record
We are ready to help. If you need immediate assistance, you can also call support at (314) 983-4275. Click the Request Support button to the right. Fill out the service request form, and a support specialist will reach out to you very shortly.